Refund Overview
Because many products sold through this website are digital goods, downloadable files, license keys or subscription-based services, refund eligibility depends on product type, delivery status and usage status.
Non-Refundable Cases
Refunds may not be available after a digital product has been downloaded, a license key has been revealed or activated, a subscription has been used, or an installation/service task has already started.
Eligible Refund Cases
A refund may be considered if payment was made but product access was not delivered, a duplicate payment was made, or there was a verified technical issue that could not be resolved by support.
Manual Review
All refund requests may require review. We may ask for order details, payment reference, screenshots or other information to verify the issue.
Processing Time
If a refund is approved, processing time depends on the payment method, gateway and bank/provider rules.
Contact Support
To request a refund review, contact support with your order number and payment details.